Question 1

What services do you offer?

Accepted Answer

AI-augmented development, cloud architecture and DevOps, digital transformation, and technical consulting. See the Services page for details on each.

Question 2

Who are your typical clients?

Accepted Answer

Growth-stage and enterprise organisations from 50 to 5,000 employees, primarily across the UK and Europe.

Question 3

Where is Corelix located?

Accepted Answer

We are headquartered in London (Companies House No. 17156660) with a distributed engineering team across Europe.

Question 4

Do you work with international clients?

Accepted Answer

Yes — we engage with clients globally. We default to operating in UK/EU data regions and align with UK GDPR.

Question 5

Which industries do you serve?

Accepted Answer

Financial services, healthcare, e-commerce, manufacturing, education, logistics — see our Industries page.

Question 6

What payment methods do you accept?

Accepted Answer

Major credit and debit cards via Stripe, Apple Pay, Google Pay, and bank transfer (BACS, SEPA, SWIFT) for Enterprise engagements.

Question 7

Do you offer payment plans?

Accepted Answer

Yes — Professional and Enterprise tiers can be split into milestone-based instalments.

Question 8

Are your prices VAT-inclusive?

Accepted Answer

Corelix Software Ltd is not currently VAT-registered, so VAT is not charged.

Question 9

Can I get a custom quote?

Accepted Answer

Yes — submit an inquiry through our contact form and we'll respond within 1 business day.

Question 10

What currencies do you accept?

Accepted Answer

GBP by default; USD and EUR are available on request.

Question 11

What is your refund policy?

Accepted Answer

Detailed in our Refund Policy. Most tiers include a cooling-off period for unused services.

Question 12

How do I request a refund?

Accepted Answer

Submit a request via our contact form with subject 'Refund Request'. We acknowledge within 2 business days.

Question 13

Can I cancel an ongoing engagement?

Accepted Answer

Yes — most engagements may be cancelled with 14 days written notice; see Refund Policy and SLA.

Question 14

What if I'm not satisfied?

Accepted Answer

Raise concerns with your account manager via the contact form; we resolve issues within 10 business days.

Question 15

What technologies do you work with?

Accepted Answer

Common stacks include AWS/Azure/GCP, Kubernetes, React/Next.js, TypeScript, Node, Python, .NET, Java, Kafka, Postgres, Snowflake, Anthropic Claude and OpenAI.

Question 16

Do you offer ongoing maintenance?

Accepted Answer

Yes — via our Enterprise Partnership tier with custom SLAs.

Question 17

Can you work alongside our existing team?

Accepted Answer

Absolutely. We routinely embed alongside in-house engineering and transfer knowledge.

Question 18

Will you sign an NDA?

Accepted Answer

Yes — NDAs and DPAs are signed by default at the outset of every engagement.

Question 19

How do you protect our data?

Accepted Answer

TLS 1.3 in transit, AES-256 at rest, role-based access, and ISO 27001 aligned controls.

Question 20

Are you GDPR compliant?

Accepted Answer

Yes — see our Privacy Policy and Data Processing Agreement.

Question 21

What certifications do you hold?

Accepted Answer

ISO 27001 aligned, SOC 2 Type II practices, UK Cyber Essentials, and GDPR compliant.

Question 22

How long does an engagement take?

Accepted Answer

Essentials Consultations deliver in 7–14 business days; Professional Engagements in 4–8 weeks; Enterprise Partnerships are quarterly and renewable.

Question 23

How do you communicate progress?

Accepted Answer

Weekly status calls, written progress reports, and a shared dashboard.

Question 24

What deliverables can I expect?

Accepted Answer

Architecture documents, working code, runbooks, and an executive summary suitable for board reporting.

Frequently asked questions

General services

Pricing & payments

Refunds & cancellations

Technical

Data & security

Project process

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